Viagogo - CMU | the music business explained

FanFair Alliance says “industrial level” touting fraud rife on Viagogo with touts selling thousands of tickets they don’t own

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Viagogo • 5 min read

FanFair Alliance says “industrial level” touting fraud rife on Viagogo with touts selling thousands of tickets they don’t own

FanFair Alliance has identified thousands of tickets listed by supposedly ‘trusted sellers’ on resale platform Viagogo for seats that are still available on primary sites, meaning touts don’t own the tickets they are selling - a practice banned by Viagogo, and which possibly breaks the law in the UK…

Chris Cooke • 13 Nov 2024

Culture minister tells ticket touting platforms to “get ready for change”

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Secondary Ticketing • 4 min read

Culture minister tells ticket touting platforms to “get ready for change”

MPs took part in a debate on secondary ticketing yesterday, with culture minister Chris Bryant insisting the new government will make good on its pledge to introduce a ticket touting price cap, and will do so in a way that ensures this new regulation - unlike past regulations - is properly enforced…

Chris Cooke • 25 Oct 2024

BookMyShow boss questioned by police following Coldplay ticket touting controversy in India

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BookMyShow • 3 min read

BookMyShow boss questioned by police following Coldplay ticket touting controversy in India

Tickets to Coldplay’s 2025 shows in India sold out in minutes last month before appearing on resale sites at significantly marked up prices. There were allegations primary seller BookMyShow had connections to the resellers, something it denies. Though its CEO has now been questioned by Mumbai police…

Chris Cooke • 02 Oct 2024

PR push shows Viagogo is “rattled” by UK government’s price-cap pledge, say campaigners

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Viagogo • 3 min read

PR push shows Viagogo is “rattled” by UK government’s price-cap pledge, say campaigners

The new UK government has pledged to introduce a price cap on ticket resale. This is bad news for Viagogo, which has ramped up its PR efforts, including publishing stats on fananomics and having MD Cris Miller provide Olympic-themed criticism of any new regulations…

Chris Cooke • 05 Aug 2024

StubHub postpones IPO as secondary ticketing regulation back in the spotlight

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StubHub • 2 min read

StubHub postpones IPO as secondary ticketing regulation back in the spotlight

StubHub’s planned IPO has been postponed to the autumn because of “stagnant market conditions”. The delay comes as the campaign to more tightly regulate secondary ticketing in the US gains momentum, with artists and fans last week sending 65,000 messages to lawmakers calling for more regulation…

Chris Cooke • 16 Jul 2024

Viagogo will ditch FOMO panic pop-ups after EU pressure

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Viagogo • 2 min read

Viagogo will ditch FOMO panic pop-ups after EU pressure

Viagogo has agreed to make changes to its website across Europe to deal with some common customer complaints. The changes are the result of talks between the ticket resale site and the European Commission…

Chris Cooke • 17 May 2024

Viagogo ruling in New Zealand demonstrates the need for tighter touting regulation, say campaigners

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Viagogo • 3 min read

Viagogo ruling in New Zealand demonstrates the need for tighter touting regulation, say campaigners

Last week it was confirmed that the high court in New Zealand has ruled against Viagogo following an eight year investigation by the country’s Commerce Commission. Anti-touting campaigners in Europe have welcomed the ruling, but say it demonstrates why better regulation of ticket resale is required…

Chris Cooke • 08 May 2024

Viagogo boss does the UK media rounds, insists touting price cap won't work

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Viagogo • 4 min read

Viagogo boss does the UK media rounds, insists touting price cap won't work

The boss of Viagogo spoke to UK media last week insisting that the Labour Party’s plan to introduce a price cap on ticket touting won’t work. It won’t work for Viagogo, of course, but Cris Miller argues it will also result in an increase in ticket fraud, a claim anti-touting campaign FanFair denies…

Chris Cooke • 15 Apr 2024

Viagogo to pay out £90,000 compensation in Swiss consumer rights settlement

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Viagogo • 2 min read

Viagogo to pay out £90,000 compensation in Swiss consumer rights settlement

After six years of legal work by Swiss consumer rights organisation FRC, Viagogo has committed to make changes to its website in the country and to pay compensation to 807 ticket buyers who formally complained about the secondary ticketing company…

Chris Cooke • 21 Feb 2024

Setlist Podcast: Major label bosses put the spotlight on superfans

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Setlist • 4 min read

Setlist Podcast: Major label bosses put the spotlight on superfans

Universal and Warner bosses' new year memos, Viagogo's "misleading" advertorial, and more…

Andy Malt • 12 Jan 2024

UK’s Advertising Standards Authority raps Viagogo over NME paid editorial

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Viagogo • 2 min read

UK’s Advertising Standards Authority raps Viagogo over NME paid editorial

The UK’s Advertising Standards Authority has upheld complaints made against two advertorial pieces written by Viagogo and published by NME, because they failed to point out that touted tickets for the shows mentioned in the articles could be cancelled by the relevant promoters…

Chris Cooke • 10 Jan 2024

FanFair Alliance calls for ban of for-profit ticket touting in the UK

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Top Story • 3 min read

FanFair Alliance calls for ban of for-profit ticket touting in the UK

The UK’s FanFair Alliance has launched a three-point plan to tackle the ongoing issues caused by ticket touting, which includes a call for a new law banning the for-profit resale of tickets…

Chris Cooke • 12 Sep 2023